Privacy & your information

Who operates FrontDesk

CMFK provides FrontDesk for business owners to manage customer enquiries. Contact cmfk009@gmail.com about privacy or account information. Each business is responsible for the customer information it chooses to collect and the replies it sends.

Information used by the current service

Account registration collects your name, business name, email and password. Passwords are stored as hashes. A session cookie keeps you signed in. Saved public business information is displayed on the business enquiry page.

Enquiries and messages may contain a customer’s name, message and contact information. Conversation history, private drafts, reply reviews and relevant access or audit records are used to provide the service, protect accounts and resolve problems. Do not enter passwords, full card details, medical records or other sensitive documents in ordinary conversations.

If a customer has a private conversation link, that link grants access to the conversation. Keep it confidential. Public business links and private conversation links serve different purposes.

Why information is used and who can receive it

CMFK uses account information to provide and administer the workspace, and enquiry information to provide conversations to the relevant business and customer. Access controls are intended to separate business workspaces; authorized support may access relevant information when necessary to investigate an issue.

FrontDesk is hosted on Floot. Hosting, storage and operational services process data needed to operate it. Data is not promised to remain in the business owner’s country.

If AI assistance is enabled and requested or authorized for a business, relevant messages and business facts are processed through Floot AI using an OpenAI model. Automatic reception selects from answers approved by the business owner; it requires that business to enable its policy. Private draft availability is controlled separately. Information sent includes the customer question and the approved business answers needed for matching. Manual writing does not itself request AI generation.

For future Paddle checkout orders, Paddle will process billing and payment information under its own privacy notice at https://www.paddle.com/privacy. FrontDesk will receive order identifiers, status, amount, currency and customer information necessary for activation and support. Card details must be entered only into the provider’s checkout, not into FrontDesk messages.

Retention and requests

Information is retained as needed to provide the account and conversation history, investigate security or payment issues, and meet applicable recordkeeping duties. FrontDesk does not currently offer automatic self-service deletion or a verified fixed deletion schedule. Ending a trial or paid period does not by itself delete stored information.

Contact cmfk009@gmail.com to request access, correction, account closure or deletion. CMFK may verify that the requester is authorized, explain any information that must be retained, and confirm the outcome of the request. Do not send private conversation links or sensitive customer records in an initial support email.

The service does not currently provide browser-conversation notifications by SMS or email. Any future messaging integration must disclose the information sent to that channel and provide its applicable preference or opt-out controls.

Updates

This notice will be updated when information practices or integrations change. Questions can be sent to cmfk009@gmail.com.